Privacy Policy
Last updated: 8 June 2026
CoachLytix ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our golf coaching platform at coachlytix.co.uk and related services (the "Service").
Information We Collect
We collect information you provide directly and information generated through your use of the Service.
- Account information: name, email address, password, and club or organisation details.
- Player data: names, contact details, handicaps, tags, and lesson records you create.
- Lesson content: focus areas, notes, performance scores, tags, and file attachments.
- Billing information: subscription plan and payment details processed by our payment provider.
- Usage data: log data such as IP address, browser type, and pages visited for security and performance.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service.
- Manage your account and authenticate your access.
- Process subscriptions and billing.
- Store and display your coaching data, including player profiles and lesson history.
- Generate insights and analytics within your account.
- Respond to support requests and communicate service updates.
- Improve the security, reliability, and performance of the Service.
Legal Bases for Processing
Where applicable under UK data protection law, we process personal data on the following bases:
- Contract: to provide the Service you have signed up for.
- Legitimate interests: to improve the Service, prevent fraud, and ensure security.
- Consent: where you have agreed to specific processing, such as marketing communications.
- Legal obligation: where we are required to comply with applicable law.
Data Storage and Security
Your data is stored on secure infrastructure. Lesson attachments and videos may be stored using cloud storage providers with industry-standard safeguards.
We implement appropriate technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your account data and coaching records for as long as your account is active.
If you delete your account, we will permanently remove your players, lessons, and associated data, subject to any retention required by law or for legitimate business purposes such as billing records.
Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Access to the personal data we hold about you.
- Correction of inaccurate or incomplete data.
- Deletion of your data, including through account deletion in Settings.
- Restriction or objection to certain processing.
- Data portability, where applicable.
- Withdrawal of consent where processing is based on consent.
To exercise these rights, contact us at will@coachlytix.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.
Children's Data
CoachLytix is intended for use by golf coaches. Coaches may store information about junior players as part of their coaching records. Coaches are responsible for ensuring they have appropriate consent or authority to store player information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at will@coachlytix.co.uk.